Eloise Zoppos

Research and Engagement Director, Australian Consumer and Retail Studies, Monash Business School, Monash University Eloise.Zoppos@monash.edu

Core expertise

Social sciences

Biography

Eloise is an applied academic and Research & Engagement Director in the Australian Consumer and Retail Studies (ACRS) research unit, a commercial research consultancy operating out of the Monash Business School's Department of Marketing. She specialises in retail and consumer behaviour research, with a particular focus on shopper trends, sustainability, market performance, and the issues and opportunities faced by the global retail and services industries. Eloise has a PhD in Sociology from Monash University.

articles

Woman walks out of a shop's front door holding a coffee cup, with written signs on the shop window "Sustainable living", and, "Refill shop."

Sustainable shopping no longer a trend, but a consumer movement

Pricing and promotions continue to be an influential factor in consumer spending behaviour, but there’s a fast-growing segment of values-driven shoppers.

Business

Illstration of downcast woman holding an empty open wallet with icons depicting expenses, indicating debt

From crunch to crisis: How Australians are changing their spending and retail habits

As living costs continue to rise, it’s clear Australians are changing their buying behaviours in response to financial pessimism.

Business and economy

The cost of Christmas cheer: Christmas gift returns

New research has found that about one in three Australians have returned a Christmas gift to a retail store.

Business and economy

Young couple carrying Christmas presents while walking down the mall.

Christmas unwrapped: 2023 Christmas retail trends

Despite the cost-of-living crisis, Australians are embracing the Christmas spirit, with plans to buy more gifts for friends, and increase the amount they spend.

Business

Cost-of-living squeeze: How Australians are changing their spending habits

Australians are buying less but spending more in some categories, despite being more focused on lower-priced brands and conscious shopping.

Business

Close-up of blue baubles on a Christmas tree in a department store

Time flies: Wrapping up this year’s Christmas retail trends

Research shoes Australians are embracing their first lockdown-free festive season since 2019.

Business